Return and Exchange Policy 🎢
Returning Stuff
Bought something that didn't work out? No worries! As long as it's new and unused (tags, original packaging, and all the fun extras included), you can send it back for a refund or exchange.
📦 How to Return
Send your item back to us within 7 days of delivery to qualify for a refund. Sometimes we’ll extend that timeframe – if we do, we’ll make it crystal clear on the website when you’re buying. Need help? We can hook you up with a return label – extra charges may apply.
🔄 Exchanges
Once we get your returned item and give it the thumbs-up, we’ll issue a credit for a fresh order. Just let us know what you'd like instead, and we'll keep it on hold while the return makes its way to us. Keep in mind: exchanges depend on availability, so don’t dawdle!
🚚 Return/Exchange Shipping Costs
Heads up: you’re in charge of return shipping costs. For US returns (excluding Hawaii and Alaska), we can provide a label for a flat $25 fee.
⏳ Processing Time
Once your item lands at our warehouse, give us up to 5 business days to process your return. Refund timing will depend on your original payment method, so hang tight – it may take a few more days to show up in your account.
⚠️ Return No-Go’s
Here’s the list of items we can’t take back:
- Special orders (you’ll know when you buy)
- Sale items
- Items bought with a discount code
- Tires, tubes, and mousses
- Helmets and liners
- Base layers and underwear
🚫 Refusing a Delivery
If you refuse your package, don’t respond to carrier messages, or let it sit in limbo – no refund for you. The same goes if we cover import fees but you don’t respond to the carrier for details. Keep an eye on your messages!
🌐 Starting a Return
Ready to return or exchange? Email us at support@tripleclampmoto.com with your order number to get the ball rolling - you can reply to your order confirmation email.
Please wait for our approval before sending anything back. Once approved, we’ll issue you an RMA# (Return Merchandise Authorization number) that needs to be on the package. If we provide the shipping label, don’t worry – the RMA# will already be included. If you’re using your own shipping label, make sure the RMA# is written on the box and it is sent with a tracked method. Don't forget to send us the tracking info.
🚫 Order Cancellations
You can cancel your order anytime if it hasn’t shipped yet. Once it’s on the move, no cancellations – but you can return it following our return policy above. And remember, we reserve the right to cancel orders anytime if needed. In that case we will issue a full refund.
Special Orders 🌟
If your order includes items marked "Special Order," here’s the scoop:
- 20% restocking fee applies if you cancel.
- No returns on Special Order products, no exceptions.
- For long-delay items, we may ask for a 20% deposit. If we delay the delivery by over 30 days, that deposit is refundable – otherwise, it holds until shipment.
Got questions? You know where to find us!